Warning: Along with the advertised goods, it is necessary to send the completed complaint protocol
Warranty and Complaints Policy
company
Wi Technology s.r.o.
located in Prague 10 - Hostivař, Průmyslová 1472/11, ZIP code 102 00
IČ 04085817
1. In the following text, the term "complaint procedure" is used to refer to this document.
2. This complaint procedure applies to the seller's liability for defects in the goods sold and the processing of claims made on this basis arising from relationships under the terms and conditions, with this complaint procedure forming part of the purchase agreement concluded between the seller and the buyer, and the terms and conditions apply to the relationship simultaneously.
3. The liability of the seller for defects in goods and the exercise of rights and obligations when claiming rights arising from liability for defects in goods are governed by the provisions of § 2099 et seq. of Act No. 89/2012 Coll., the Civil Code.
4. The manufacturer according to this complaints procedure shall also be understood as the supplier of the seller. If the person who is the manufacturer and the supplier are not the same, the supplier of the seller shall be considered as the manufacturer according to this complaints procedure in the sense of the preceding sentence.
5. This complaint procedure regulates the extent of the warranty for the quality of the goods provided by the seller and the seller's procedure for handling claims for defects in the goods asserted by buyers under purchase agreements.
6. Throughout the entire warranty period, the seller, where a warranty is provided, assumes the warranty to the same extent as the manufacturer provides it to the seller, that the delivered goods will be fit for use for the usual or the purpose specified in the documentation for the goods during the warranty period.
7. The warranty does not cover defects in goods caused by:
• normal wear and tear resulting from regular use
• use that is inconsistent with the intended purpose of the goods,
• excessive loading of goods or their use in contradiction with technical documentation or other documentation, regardless of the language it is in, or commonly known and adopted procedures
• mechanical damage or exposure of the goods to excessive liquid or humidity,
• external interventions, especially heat,
• unprofessional manipulation, repair or neglected care of the goods.
• The warranty does not apply to defects for which the lower price was agreed upon in the goods sold at a lower price.
8. The warranty period and its scope are determined by the documents attached to the goods. In case of doubt, the warranty period is considered to be 12 months.
9. The buyer is obliged to inspect the goods delivered by the seller as soon as possible after the risk of damage to the goods has passed, and if that is not possible, then they are obliged to inspect the goods without undue delay as soon as the goods come into their possession.
10. The buyer is obliged to immediately notify the seller of any defects found after inspecting the delivered goods, or which could have been detected during a professionally conducted inspection.
11. Defects that existed at the time of transition of the risk of damage to the goods, but manifested later, must be reported by the buyer to the seller immediately after the defects could have been discovered with the exercise of professional care, at the latest within three calendar days after they became apparent.
12. When making a claim for a product defect, the goods must be sent to an authorized service center (see point 27 of these warranty and complaint rules) no later than the next working day from the date of receipt from the end consumer, so that the complaint can be processed within 30 days. If the buyer does not send the goods for a complaint assessment within the specified period, the 30-day period for processing the complaint is extended by the days when the complained goods should have already been sent to the seller. The complained goods must always be sent to the seller with the following documents:
• Valid warranty certificate (which must not be rewritten or modified in any way).
• Filled-in sales date
• Production number (IMEI)
• Stamp and signature of the seller
• Copy of purchase receipt
• Complaint report with a precise description of the product defect
13. When making a claim for exchanging goods or refunding the purchase price, the claimed goods must be sent back to the seller no later than 30 days from the last relevant event (date of completion on the last service protocol, statement of an authorized service center).
14. At the time of requesting withdrawal from the purchase agreement, the warranty claim must remain in effect until it is accepted by the manufacturer. The product must be returned complete! The supplier will address this request by either refunding the full purchase price of the product or exchanging it for the same product. The decision on how to resolve such a request is entirely up to the supplier.
15. When claiming a credit note due to the third identical defect of the goods, this same defect must have already been repaired twice by the seller's service center, and this third defect must be assessed by the service center (diagnostics). All three service protocols and complaint protocols written by the end customer must be attached. The product must be delivered complete!
16. The seller may subsequently request a proof of purchase (invoice) that includes the serial number (IMEI) of the specific item.
17. When requesting a credit note due to multiple defects (which do not have to be the same defect), the previous three defects and any additional defect must be recognized as valid. The last defect must only be assessed by the seller's service center. All service protocols and complaint protocols written by end customers must be attached. The product must be delivered complete!
18. Under no circumstances do we recommend refunding the purchase price to the end consumer before receiving a response regarding the filed complaint, or before the expiration of the statutory 30-day period for resolving the complaint. The goods may be returned to you if it is determined at an authorized service center or by the seller that the defect is not present or does not comply with the warranty conditions, or if the request for credit is not justified for any other reason. In such cases, the complaint will be returned to you as unjustified.
19. When requesting a credit note due to exceeding the 30-day limit by an authorized service center during a warranty repair, it is necessary to provide a service protocol on which the service center clearly confirms the exceeding of 30 days due to their fault, or from which this is clearly evident based on the information provided (date of intake and completion of repair). If this is not the case, it is necessary to provide transport documents from which the fault of the service center will be clearly proven. The product must be complete!
20. When sending accessories to an authorized service center, it is necessary to include a receipt and a proof of purchase from the seller.
21. Faulty accessories are not considered a defect of the product itself (phone) and are usually resolved by exchanging them for a new piece of the same accessory! Therefore, exchanging a charger, handsfree set, etc., is not counted as multiple defects!
22. If a complaint about the goods is rejected by the manufacturer or authorized service as unjustified, the seller is entitled to demand from the buyer reimbursement of costs incurred in connection with the assessment of the defect by the service or manufacturer, as well as other purposefully incurred costs (in particular costs of transportation or postage for sending the goods for assessment, etc.).
23. The buyer bears the costs associated with potentially sending the goods to the seller for handling a complaint.
24. The warranty period for all accessories is 24 months.
25. The warranty period for spare parts excluding batteries is 12 months, while for batteries it is 6 months.
26. The seller and the buyer hereby agree, in accordance with Section 2168 of Act No. 89/2012 Coll., the Civil Code, to shorten the period for asserting rights arising from defective performance to half of the statutory period, i.e., to one year, in the case of purchasing previously used consumer goods.
27.Complaintsseller's center:Wi Technology s.r.o.
No text was provided for translation. Industrial 1472/11
N/A102 00 Prague 10
N/AThis means "phone number" in Czech.+420 606 133 862
This text is blank and does not contain any content. e-mail: complaint@nasedily.cz
28. The buyer will deliver the defective goods to the seller in person or send the goods at their own expense through a shipping company. If the seller acknowledges the complaint, they will send repaired or exchanged goods to the buyer at their own expense. In all cases, the validity of the complaint is assessed by the manufacturer, and their decision on the complaint is binding for both the seller and the buyer.
29. In the case of a pre-sale complaint, a claim can only be applied to goods for which more than 30 days have not elapsed since the date of purchase from the seller.
30. Pre-sale complaints can only be claimed under the following conditions:
• No data may be stored on the advertised product (phone).
• The warranty card must be enclosed and left blank.
• The goods must be in complete and original packaging.
• The goods must not show any signs of use and must have the original protective films attached.
• A complaint protocol with an exact description of the defect must be attached.
31. Pre-sales complaints must be made by sending the goods to the authorized service of the seller (see above). If it is an irreparable defect, the goods will be exchanged for new ones, or a credit note will be issued. The seller will decide on the method of resolving the pre-sales complaint. If the complained goods are not sent in complete and original packaging, the seller may return the complained goods to the buyer at their expense without resolving the complaint.
32. All warranty claims must be sent to the authorized service center of the seller for handling complaints (see point 27 of these regulations).
I'm sorry, but "33." is not a complete sentence or text in Czech. Can you please provide more context or clarify what you need help with? The seller reserves the right to change this complaint procedure without prior notice.
34. Claims regarding shipments must be made within 24 hours of delivery.
35. To initiate a complaint procedure, it is important to send a complete photo documentation that must include the following:
• The label with the tracking number, where you are listed as the recipient
• Packaging of the entire shipment (at least from two angles, handling labels)
• Packaging of damaged goods + fillers
• Damaged goods
• Exact description (and quantity) of the damaged goods
• The above information needs to be sent via email.reklamace@nasedily.cz The email must not exceed 10MB.
36. The seller reserves the right to change this complaint procedure without prior notice.
In Prague on November 18, 2020
This warranty and complaint procedure is valid and effective. from December 20, 2017.
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