If you need to make a complaint about goods, please follow the procedures outlined below.

This will save you time in handling the complaint overall.

We are obligated to handle complaints within 30 days at the latest, but we always strive to resolve them as quickly as possible.

1) Download and fill out the complaint form

2) Fill in at least the required information marked with an asterisk.

• If you do not know the invoice number, the order code for the specific item will be sufficient.
• Please provide the most accurate description of the defect, if appropriate, take photo documentation or record a video.
• If you are sending multiple pieces of the same model, include a description of the defect for each item.

3) Pack the goods in a package and send it to the address:

Wi Technology Ltd.
Complaints Department
Průmyslová 1472/11
Prague 15
102 00

• Upon receipt of the shipment, the complaints department will check the sent goods with the complaint form. If some information does not match, you will be contacted to provide additional details. If the information cannot be completed, the complaint will be rejected.
• Depending on the type of items being complained about, we handle complaints with repair or credit notes:
  • Spare parts and accessories – repair tax document - credit note.
  • Tools – repair or repair tax document - credit note.

The warranty on all accessories is 24 months.

The warranty on spare parts, excluding batteries, is 12 months.

The warranty on batteries is 6 months.

Spare parts are marked with our labels, and if our label is not on the item being complained about, we reserve the right to reject such a complaint.

Goods without defects can be returned in the original packaging (without signs of use) within 30 days of purchase without stating a reason.

If you have any questions, do not hesitate to contact our complaints department (reklamace@nasedily.cz).